Today we’d like to introduce you to Brian and Angela Ward
Hi Brian and Angela , please kick things off for us with an introduction to yourself and your story.
My name is Brian Ward, and what you have right here is where my heart is. I started this company in 2015 after being in HVAC since 1998. Next, my wife joined me in 2018 and with that we had dreams, prayers, a back yard of units and an old dodge truck where i kept my tools and materials. When we started we didn’t have much, but Angela made me a homemade office and I had a printer in my van. We did all this while raising our 3 beautiful children. To this day Her and I still share a desk across from one another.
We love working together to provide 5-STAR service to our customers and now our passion includes providing 5-STAR careers to our amazing team! Seeing how our children have even grew up with our team at Chills On Wheels Heating & Air Contractors, Inc., the staff plays a big role in being good hearted, family oriented people. From our eldest son washing the vans, to our middle daughter helping with clerical tasks to our youngest playing Legos with the guys on their breaks, we are always keeping the environment chill and family oriented. We have even had our Sisters & Brothers be a part o the company! The biggest thing we build our life around is staying close to God. We believe this is most important in success.
Our team has grown to be bigger and better than I ever could have dreamed of all those years ago when we started this business in our home. We are so proud to be serving Jacksonville, FL and we are thankful that you’ve chosen us to help you take care of your home and business HVAC needs!
We look forward to being here for you and are so thankful for the trust you’ve placed in us.
We all face challenges, but looking back would you describe it as a relatively smooth road?
Running **Chills on Wheels Heating & Air Contractors, Inc.** has been both a rewarding and challenging journey. From the very beginning, I faced the hurdles that come with building a business from the ground up—finding the right team, managing cash flow, and ensuring we provided top-tier service while maintaining profitability. One of the biggest obstacles was learning how to scale the company without sacrificing quality, especially in an industry where customer satisfaction and trust are everything. Navigating employee retention, adapting to ever-changing HVAC technology, and keeping up with city regulations added layers of complexity. There were moments when setbacks—whether it was supply chain issues, unexpected equipment failures, or managing customer expectations—tested my resilience. However, through it all, I remained committed to my vision of creating a company that not only delivers exceptional service but also fosters a strong team culture. The road hasn’t been easy, but every challenge has shaped me into a stronger leader and pushed Chills on Wheels toward greater success.
Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
**Chills on Wheels Heating & Air Contractors, Inc.** is more than just an HVAC company—we are a team of dedicated professionals committed to delivering **top-quality comfort solutions with honesty, integrity, and innovation**. Based in **Jacksonville, FL**, we specialize in **residential and light commercial HVAC services**, including **repairs, maintenance, system replacements, indoor air quality solutions, and ductwork services**.
What sets us apart is our unwavering dedication to **customer-first service and zero callbacks**. Every job we take on is backed by thorough training, high-quality workmanship, and our commitment to ensuring **every customer feels valued and heard**. Our **happy calls** policy ensures that every service call is followed up to guarantee customer satisfaction. We also prioritize **cutting-edge technology and industry advancements** to offer the best solutions available.
Brand-wise, we are most proud of the **trust and reputation** we’ve built within our community. We’re not just fixing HVAC systems; we’re building relationships based on reliability, transparency, and service with heart. Our team takes pride in creating a comfortable and healthy home environment for every customer we serve.
For those looking for an HVAC partner that values **quality, efficiency, and a customer-first approach**, Chills on Wheels is the name to trust. Whether you need routine maintenance, emergency repairs, or a brand-new system, we are here to provide **superior comfort with a personal touch**.
Are there any books, apps, podcasts or blogs that help you do your best?
Here are some favorite books, apps, and podcasts that have been valuable for running and growing Chills on Wheels Heating & Air Contractors, Inc., as well as for personal and professional development:
📚 Favorite Books:
“The E-Myth Revisited” – Michael E. Gerber (Great for systemizing business operations)
“Profit First” – Mike Michalowicz (Essential for managing cash flow and profitability)
“Extreme Ownership” – Jocko Willink & Leif Babin (Leadership and accountability)
“Good to Great” – Jim Collins (How businesses transition from good to exceptional)
“Never Split the Difference” – Chris Voss (Negotiation strategies that help in sales and business)
🎙 Favorite Podcasts:
“The HVAC Know It All Podcast” – Industry tips and technician insights
“The Home Service Expert” – Tommy Mello – Business strategies for home service companies
“HVAC School” – Technical education and troubleshooting for HVAC professionals
“The Contractor Fight” – Tom Reber – Mindset, leadership, and profitability for contractors
“Chills Talks: The Good, The Bad, The Ugly” – (Your own company’s podcast to share experiences in the HVAC industry!)
Pricing:
- Free Quotes on System Replacements
- $50 Credit for Referrals
- $69 Diagnostic Fee
Contact Info:
- Website: https://www.chillsonwheels.com
