Today we’d like to introduce you to Laura Zorn.
Hi Laura, thanks for sharing your story with us. To start, maybe you can tell our readers some of your backstory.
Before we opened Bravoz, I was a mom of three kids. And like a lot of parents, I spent a lot of time taking them to places that were supposed to be “fun.” But honestly? I was frustrated. While my older two kids were having a blast, my youngest was bored—or there was nothing for him to do. And if all three of them were happy? I wasn’t. There was nowhere comfortable for me to sit, no decent food or drink, nothing that made me want to stay, relax, and let the kids play as long as they wanted. It always felt like these places fell short of what they could be. That frustration—and that vision of something better—is what led us to open Bravoz.
You see, before this, I spent 23 years helping hospitals all over the country improve their operations. I guess you could say I have this gift—(or maybe it’s a curse)—that I can walk into any business and immediately see how it could be better. Call me a nitpicker if you want! But I really care about details—ALL the details -because the details are what sets one experience apart from the other. I wanted to create a space in the Jacksonville market that checked all the boxes for families when it came to family entertainment.
When we first opened, we were actually part of a trampoline park franchise called Rebounderz. And honestly? That wasn’t enough. Within a year, I realized: we could do better. We should do better for our community. It was always the goal—and we hadn’t reached it. That’s what you see today. Bravoz isn’t just trampolines. It’s fun attractions for all ages. It’s clean, comfortable, and welcoming. It’s food and drinks that parents actually want. It’s sit-down service so they can relax.
We’re proud to be entering our 14th year of business as the only non-Corporate/Mom & Pop locally owned and operated Family Entertainment venue in Jacksonville. It’s not always been easy, but it’s always been worth it to deliver something BETTER to our local community.
Would you say it’s been a smooth road, and if not what are some of the biggest challenges you’ve faced along the way?
It’s definitely not been a smooth road these past 5 years. Like so many businesses in the family entertainment industry, we faced incredible challenges during and after COVID. Mandatory shutdowns and shifting health guidelines brought operations to a standstill, and even after reopening we’ve continued to feel the effects of a strained economy. Families simply don’t have the same level of disposable income to spend on entertainment, and we’ve seen that impact firsthand.
But we feel incredibly blessed to still be here when so many others across the country have not survived. The support of our local community—the families who celebrate with us, the guests who share their positive feedback, and the relationships we’ve built along the way—has been the heartbeat that keeps our momentum going.. Their loyalty reminds us why we do what we do and fuels our commitment to provide safe, joyful, memory-making experiences.
Despite the challenges, we are optimistic about our future and have some exciting new offerings on the horizon. Bravoz is evolving, and we’re thrilled to keep creating new ways for families to laugh, play, and connect together.”
Thanks – so what else should our readers know about Bravoz Entertainment Center?
Bravoz Entertainment Center is a 40,000-square-foot indoor family entertainment destination. We offer the largest selection of indoor attractions in Jacksonville with eleven different options. We designed Bravoz to offer something for everyone. Guests can jump on trampolines, climb rock walls, traverse our ninja warrior course, play tactical laser tag, compete on our mini bowling, play arcade games, and more. Plus they can enjoy a full restaurant and bar for a complete day of entertainment.
At Bravoz, our name captures the feeling we want every guest to have—like hearing a crowd cheer ‘Bravo!’ after an amazing performance. It’s about energy, excitement, and celebration. Whether you’re joining us for a big birthday bash or simply stopping in for a day of play, we want every visit to feel like a special moment worth applauding.
We believe Bravoz is the perfect place to bring people together for fun, celebration, and connection. We specialize in unforgettable celebrations—from birthdays and team parties to school outings and corporate events—while also offering everyday play for families.
Our mission is to keep kids healthy and active while building them up through encouragement and positive energy. We believe that when children feel celebrated and supported, they gain the confidence to change the world—and we see that transformation in action every day. We also believe in celebrating every day wins, because every day is not always given – whether it’s a good report card, a sports team win, or just because…Bravoz is the place.
What sets Bravoz apart is our commitment to hospitality and constant improvement. We don’t just provide activities; we deliver a thoughtfully planned guest experience where every detail—from safety and cleanliness to service and celebration—is carefully executed. Brand-wise, I’m most proud of the reputation we’ve built for genuine care and community connection. Our team is passionate about making every guest feel celebrated, listening to feedback, evolving our attractions, and introducing exciting new offerings so there’s always something fresh to experience. At Bravoz, our goal is simple: create safe, joyful spaces where families can play, celebrate, and grow stronger together.
In terms of your work and the industry, what are some of the changes you are expecting to see over the next five to ten years?
The family entertainment industry is evolving quickly, and the next 5–10 years will bring some exciting changes. Guests are looking for more than just activities—they want memorable, immersive experiences that combine play, dining, and social connection all under one roof. We’re seeing a shift toward multi-attraction destinations like Bravoz, where families can celebrate, eat, and stay active in a single visit.
Health and wellness will continue to influence our industry as parents look for safe, active ways to keep kids moving, especially in an age of screens and sedentary habits. Technology will enhance—not replace—physical play, with interactive attractions, gamification, and personalized experiences becoming the norm. At the same time, community connection will matter more than ever. Families want places that feel local, personal, and welcoming, not just transactional.
We believe the most successful centers will be those that constantly innovate while staying true to offering an exceptional guest experience. Our focus at Bravoz is to stay ahead of trends, introduce new attractions, and keep improving the guest experience so we remain a trusted place where families can play, celebrate, and grow together.
Contact Info:
- Website: https://www.bravoz.com
- Instagram: Bravoz_Jax
- Facebook: https://www.facebook.com/search/top?q=bravoz%20entertainment%20center
- Yelp: https://www.yelp.com/biz/bravoz-entertainment-center-jacksonville?osq=Bravoz
